Privacy Policy

Last updated November 15, 2026

This policy explains what information AutoTech Clinic collects through this website, how we use it and the choices you have. It covers this website only. It does not cover information you give us in person at the shop or over the phone, which we handle as part of servicing your vehicle.

Information We Collect

When you send a service request through this website, we collect what you enter on the form:

• Your name
• Your mobile phone number
• Your email address
• Your vehicle year, make and model
• The service you are asking about
• Your preferred day and time, if you give one
• Any notes you add about what the vehicle is doing
• Whether you agreed to receive text messages from us
• The page of this website you sent the request from

We also collect standard website analytics, which may include the pages you view, how long you spend on them, the type of device and browser you are using, and the general region you are in. This information is not used to identify you personally.

How We Use It

• To contact you about the service request you sent
• To book, confirm and follow up on an appointment
• To keep a record of work on your vehicle
• To send appointment and service text messages, if you agreed to receive them
• To understand how this website is used so we can improve it

We do not sell your personal information, and we do not share it with anyone for their own marketing purposes.

Text Messages

The text consent checkbox on our forms is unchecked by default, and we only send appointment and service texts to people who check it. Message and data rates may apply. You can stop them at any time by replying STOP to any message from us. Full terms are on our Terms and Text Messaging page.

Who Handles Your Information

We use service providers to host this website, store service requests and manage appointment communication. Those providers process your information on our behalf and only to provide those services to us.

Cookies and Analytics

This website may use cookies and similar technologies to measure how pages are used. Most browsers let you refuse cookies or alert you when a site sets one. Refusing cookies will not stop you using this website or sending us a service request.

How Long We Keep It

We keep service requests and vehicle service records for as long as we need them to serve you and to meet our record keeping obligations. You can ask us to delete information we hold about you by calling the shop, and we will do so where we are not required to keep it.

Your Choices

• Ask what information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete information, where we are not required to keep it
• Stop text messages at any time by replying STOP
• Ask us not to contact you about future service

Children

This website is not directed at children under 13 and we do not knowingly collect information from them. If you believe a child has sent us information, call the shop and we will delete it.

Changes to This Policy

If we change this policy we will update the date at the top of this page. Significant changes will be noted here.

Contact Us

If you have a question about this policy or about information we hold, call AutoTech Clinic at (313) 277-7200 during shop hours, or visit us at 24100 Michigan Ave, Dearborn, MI 48124.